Nowadays, online shopping is becoming more and more common,from ordering, buying goods to goods to the door, there is no need to come to the scene. It is both time-saving and labor-saving.
But if the product you receive is not fit for you,what can you do about this?
No worries,let’s learn it:
*The things you can not do is to return the order without contacting our after sale team.
*If you want to return the items,please note that,the address printed on the package is not our returning address.
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
You can contact us within 30 days of receiving the item.If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Sign in your zaful account, then you can submit the ticket on our website (https://support.zaful.com/ticket/ticket/index)
1. Zaful's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Zaful is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
For USA customers, we also provide prepaid shipping labels for returns via our ticket system.The prepaid label fee will be deducted from the final refund.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial refund of the product cost.
Zaful temporary policy: If you are dissatisfied with your order, please contact us within 30 days of receiving the product. Customers will receive an unconditional item resend or refund for any orders under $50.
All return shipping fees are at customers' own expense.
We are now also happy to announce that UK customers can return to our UK warehouse; USA customers to our USA warehouse; Spain to our Spain Warehouse.
All other countries' customers will still need to return to our warehouse in China.
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.
If you are not good at computer or you are not willing to send the email to us, you can go to our Livechat. Please check this link http://www.zaful.com/contact-us/ Then press the button "Start Livechat" Then you will see a small window pop that pops up and asks you to fill your name email and the question type. Even though our Livechat is mainly to deal with the pre-sale issue. If you do not want to submit the ticket, they will inform the aftersale team to email you after hearing your issue.
Recommended for you: