In the last article named "ZAFUL Customer Service-Phone Number Contact", we know that one of customer complaints of ZAFUL is concerning phone number contact, and we have provided some tips to call ZAFUL at the proper time. In this post, we will talk about customer complaints on ZAFUL delivery time.
Customer complaint 1:
Shipment is a problem but the clothes are really cute.
Customer complaint 2:
Two bikinis in my order came within 15 days, the third bikini came in about 25 days!!!
Both of the customer complaints above focusing on ZAFUL delivery time are from a third part reviews site. There must be someone have the same complaints with the following customers, and someone have complaints more than the following customers'. Now let's face them and analyze the shortest and the longest delivery time of ZAFUL.
Different items may have different processing time. ZAFUL claimed that the average processing time is approximately 4 business days. However, it may also be affected by the stock status of individual items, the time of the holidays, etc. Additionally the longest processing time we sought on ZAFUL was 7-15 business days.
Different countries or regions need different time for shipping. In this article, we will take USA for example. If you want to know the shipping time of other countries or regions, pls check it by clicking on ZAFUL Shipping Info.
For standard shipping method, the shipping time is around 8-15 business days. If your order is over US$30, you don't need to pay for the cost of shipping. Otherwise, you will pay US$2.99 for shipping.
For express shipping method, besides the shipping time is around 6-10 business days. If your order is over US$99, the postage is free, otherwise, US$9.99.
Before we calculate the the shortest delivery time and the longest delivery time, firstly we should know about the business day. The definition of business day is every official working day of the week which can also be regarded as working day. Typically, they are refer to the days between and including Monday to Friday, while does not comprise weekends and public holidays.
Now, Let's just consider weekends, ignore public holidays and calculate the delivery time. Delivery time is processing time and shipping time.
The shortest delivery time= 3 business days(processing time)+6 business days(shipping time)=9 business days.
To illustrate, if ZAFUL received your order on Monday, 9 business days means 11 days. If ZAFUL received your order on Friday, 9 business days means 13 days. So the shortest delivery time on ZAFUL is 11 days.
The longest delivery time=15 business days(processing time)+15 business days(shipping time)=30 business days.
If ZAFUL received your order on Monday, in this case, 30 business days means 40 days. Besides, if ZAFUL received your order on Friday, 30 business days means 42 days. Therefore the longest delivery time is 42 days.
In fact, all the above analysis are just estimations. Is ZAFUL shipped your order within 1 day, and you choose the method of express shipping, the shortest time may be 9 days. And if the shipping time is affected by some factors which out of shipping companies' control like bad whether, the longest delivery time may be longer than 42 days.
Anyway, ZAFUL will ensure their customers have received their parcels. If you lose your parcels, contact ZAFUL support center and submit a ticket which is the best way to solve your complaints.
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