How To Contact Zaful Customer Service

BY ZAFUL.COM

Some Zaful reviews indicate customers can't contact Zaful customer service efficiently. Here is a general introduction of Zaful customer service, which will guide you to get your problems and questions solved more quickly.


Suggestion


I recommend you to contact live chat or call us if you want to change the size, remove any item from your order, or something else as urgent as these. The attention that Zaful expedites the processing time and ship the orders as soon as possible. Therefore, if you submit a ticket, they may have already shipped your order when seeing your ticket.


Zaful recommends you to contact Zaful Support Center instead of those staff who work on live chats and phone calls contacting when facing after-sale issues since live chat staff may have limited authorization to deal with them.


Contact zaful customer service


Ok, Let us start from the 3 methods for customers to contact zaful's customer service. Landing on www.zaful.com, clicking "Contact us" at the bottom of home page, and the page of Zaful's Contact Us.


1.Phone Call


Zaful's Hotline is available from 07:30 to 18:00 (UTC +8) every day except holidays. It is a USA helpline number that only provides English phone service. Due to the time difference, it is better to call them in their working hour. Zaful telephone number is +(1)-888-830-0888(USA helpline number) .Sometimes the line may be occupied, then please try again later or choose the other 2 contact methods.


Notice:


Zaful usually contacts customers by email through support centre instead of phone call. Please be cautious about the calls stating they are Zaful customer service and asking for your card or other personal information.


2. Live ChatZaful Live Chat


Zaful's live chat works 24 hours. You could find it on the right side of zaful home page. Do follow the chat window requirements and you can start to chat with our customer service representatives. leave a note to the representatives when they are offline so that they will send you an email within 24 hours.


3.Messages-Support Center


Before we talk about Support Center, I want to explain what is "ticket". The ticket is like a file in which the conversation records are stored. We can keep sending messages back and forth until an issue is solved. Generally, one ticket will be handled by one customer service representative and a reply will be received within 24 hours.


    • How to submit a ticket

      1. Please make sure that you have registered and signed in before you submit a ticket, or the sign-in page will interrupt this process.


      2. Go to the page below where you can submit tickets:


      support center1


      2 ways for you to go to the above page.


      A: Please click "Contact us" above page at the bottom of our home page->Support Center->Submit Ticket.


      B: Please put your mouse on "MY ACCOUNT" on the top of our website and click "MY TICKETS", then you can submit a ticket by clicking "TICKETS" on the top of the above page.


        • Please fill all the necessary information above page carefully and completely, then click "Submit". A new ticket will be created successfully and a ticket ID will appear.

        Tips:


        In this step, many customers quit because they have no order number. Actually, you can place a new order right now without making the payment. That means you can stop after you click "Place your order" and you do not need to put your card information in. You will receive an order number as soon as you click "Place your order". You can also receive it in your email or check it under the title "My Orders" in your Zaful account.


          • How to check a ticket

          Customers will receive an email from Zaful once they responsed.


          Zaful do not directly show the content of their reply in the email. Instead, they offer a link that customers need to click to get access to the ticket. Sometimes there may be a notice sent by the virus protection software on your computer, just go on opening that link. Please rest assured that it will not get your computer infected with virus.


          Please check the screen shot below. That's the email you will receive.


          email

          Zaful will give a reply within 24 hours except during weekends and holidays. Therefore, if you unfortunately do not receive it, please check the spam file of your email or just go to your Zaful account to check for "My tickets". Here is the page you should go when you are checking for the tickets:


          support center2

          • How to reply a ticket

          There is something very important that customers should know—please do not response the email you have received directly since we are not able to receive your reply in this way. Please response on the same page where you can see our message. Here is the picture:


          support center3

          • How to close a ticket

          It is very easy to close the ticket. Once you have checked our reply and your issue has been well resolved, you can close the ticket by clicking "Close&Rating" in the screen shot .


          Notice:



          If they ask you to confirm something or they are waiting for your reply, please do not close the ticket after you left a reply, or they may not see your message timely. That will cause the delay of a solution.


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