How to Buy on Zaful.com(2)

BY ZAFUL.COM

The article on How to Buy on Zaful.com?(1) covered Zaful's pre-sales service support, but here you will learn more about our support after you have placed an order.


    • How long does it take to receive the parcel after placing an order?


    The total time to receive your order:

    图片1_副本

    Hence, Total Time = Processing Time + Shipping Time (N.B. Does not include any customs delays, weekends, holiday periods or any unforeseen circumstances).


      • How to track your order?

      There are two ways through which you can track your order.


        1. Log into your Zaful account and click on 'MY ORDERS' to track your order.

        Or
        1. Log on into your email box and then click the tracking link in your shipping confirmation email.

          • What action can you take if you cannot track your order?

            1. You should be aware that it might take up to 3-5 business days to activate tracking.

            1. If you still fail to receive the corresponding delivery information, please contact Zaful's Client Associates raising an ask-for-help ticket through Support Center or directly clicking ‘Live Chat'for prompt assistance.

              • Tax

              Generally, you don't need to pay it. However, please be aware that you may be responsible for all associated costs such as customs tax and duties depending on your destination country's customs policy.


                • Insurance

                The insurance guarantees a higher degree of security in order to protect your purchase. Once your parcel are confirmed lost or damaged, Zaful.com will contact the shipping company directly on your behalf to claim financial compensation and your purchase would be reshipped or refunded without extra charge.


                  Return Policy

                    1. 30 Days Guarantee

                    You should be aware that from the day you receive an item you have 30 days to contact Zaful to return your any faulty items.


                      1. Under what circumstances can items be returned?

                      Zaful.com authorizes return for the following types of defects: poor quality materials, stains, zipper defects, ripped or torn, obvious color difference, major difference between the product's picture on the website and the product received.


                        1. Return Process

                        1). Explain to Zaful Client Associates the problem with a clear picture taken in good lighting or record a short video. Send these details to its Support Center along with your order number and SKU (product) number.


                        2). Zaful will assess your case.


                        3). Zaful will help you resolve the problem.


                          1. Contact Zaful's Client Associates for a return

                          1). Zaful's Customer Service Team will first study the case including the price of your product. Please bear with us during this time.


                          2) They will inform you whether your return request is approved.


                          3) If your item is an authorized return, you have to fill in the RMA form. <no explanation of RMA>


                            1. How long will it take for Zaful's Customer Service Team to make a final decision?

                            It can take up to 3 business days.


                              1. What should I return to Zaful?

                              Your authorized return item and the RMA form. Please note, returned items WITHOUT RMA form will not be accepted.


                                1. Do I need to pay for the cost of return shipping?

                                In principle, if the problem or mistake was caused by Zaful.com, such as a wrong item or package, you do not need to pay the return shipping cost, otherwise you should pay for the postage.


                                  • Refund

                                  Generally, refunds will be processed on Zaful.com within approximately 7 to 10 business days after your return has been received. The exact time will vary per payment provider. Once your refunds have been processed, please contact your payment provider for updates. (N.B. All original shipping charges are non-refundable).

HOT